/**
 * HCDS Wave Components
 * UI Components for Wave Design System
 */

/* ========================================
   Platform Health Cards
   ======================================== */

.wave-platform-card {
  background: var(--wave-navy-card);
  border: 1px solid var(--wave-glass-border);
  border-radius: var(--wave-r);
  overflow: hidden;
  cursor: pointer;
  transition: all 0.22s ease;
}

[data-theme="light"] .wave-platform-card {
  background: white;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.08);
}

.wave-platform-card:hover {
  border-color: var(--wave-glass-border-hover);
  transform: translateY(-2px);
  box-shadow: var(--wave-shadow-lg);
}

.wave-platform-card.annie-card {
  border-top: 2px solid var(--wave-annie);
}

.wave-platform-card.ismart-card {
  border-top: 2px solid var(--wave-ismart);
}

.wave-pc-top {
  padding: 18px 20px 14px;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
}

.wave-pc-name {
  font-family: var(--wave-font-display);
  font-size: 1rem;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.wave-pc-desc {
  font-size: 0.72rem;
  color: var(--wave-text-muted);
  margin-top: 2px;
}

/* Health Ring */
.wave-health-ring {
  position: relative;
  width: 62px;
  height: 62px;
  flex-shrink: 0;
}

.wave-health-ring svg {
  width: 62px;
  height: 62px;
  transform: rotate(-90deg);
}

.wave-hr-val {
  position: absolute;
  inset: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  font-family: var(--wave-font-display);
  font-size: 0.92rem;
  font-weight: 700;
  line-height: 1;
}

.wave-hr-sub {
  font-size: 0.52rem;
  color: var(--wave-text-dim);
}

.wave-pc-stats {
  padding: 0 20px 18px;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.wave-pc-stat-label {
  font-size: 0.65rem;
  color: var(--wave-text-dim);
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.wave-pc-stat-val {
  font-family: var(--wave-font-mono);
  font-size: 0.85rem;
  font-weight: 500;
  margin-top: 2px;
}

.wave-pc-footer {
  padding: 10px 20px;
  background: rgba(255, 255, 255, 0.02);
  border-top: 1px solid var(--wave-glass-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

[data-theme="light"] .wave-pc-footer {
  background: rgba(0, 0, 0, 0.02);
}

.wave-pc-footer-text {
  font-size: 0.68rem;
  color: var(--wave-text-dim);
}

.wave-pc-footer-link {
  font-size: 0.72rem;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 4px;
  text-decoration: none;
}

.wave-pc-footer-link:hover {
  text-decoration: underline;
}

/* Comparison Bar */
.wave-comp-bar {
  display: flex;
  align-items: center;
  gap: 0;
  height: 8px;
  border-radius: 4px;
  overflow: hidden;
  margin: 8px 0;
  background: rgba(255, 255, 255, 0.05);
}

[data-theme="light"] .wave-comp-bar {
  background: rgba(0, 0, 0, 0.05);
}

.wave-comp-seg-a {
  background: linear-gradient(90deg, var(--wave-annie-dim), var(--wave-annie));
  transition: width 0.5s;
}

.wave-comp-seg-i {
  background: linear-gradient(90deg, var(--wave-ismart-dim), var(--wave-ismart));
  transition: width 0.5s;
}

/* ========================================
   Wave Chart
   ======================================== */

.wave-chart {
  position: relative;
  height: 170px;
}

.wave-chart-labels {
  display: flex;
  justify-content: space-between;
  padding-top: 6px;
  font-size: 0.65rem;
  color: var(--wave-text-dim);
  font-family: var(--wave-font-mono);
  padding-left: 30px;
}

.wave-chart-y {
  position: absolute;
  left: 0;
  top: 0;
  bottom: 22px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  font-size: 0.6rem;
  color: var(--wave-text-dim);
  font-family: var(--wave-font-mono);
}

.wave-chart-area {
  position: absolute;
  left: 30px;
  right: 0;
  top: 0;
  bottom: 22px;
}

/* Live dot animation */
.wave-live-dot {
  animation: wave-live-pulse 2.2s ease-in-out infinite;
}

@keyframes wave-live-pulse {
  0%, 100% { opacity: 0.85; transform: scale(1); }
  50% { opacity: 0.25; transform: scale(1.5); }
}

/* ========================================
   Live Queue
   ======================================== */

.wave-queue-list {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.wave-q-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 14px;
  border-radius: 10px;
  cursor: pointer;
  transition: background 0.15s;
  border: 1px solid transparent;
}

.wave-q-item:hover {
  background: var(--wave-glass);
  border-color: var(--wave-glass-border);
}

.wave-q-item.urgent {
  border-left: 3px solid var(--wave-coral);
  padding-left: 11px;
}

.wave-q-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
}

.wave-q-dot.crit {
  background: var(--wave-coral);
  box-shadow: 0 0 6px rgba(255, 107, 107, 0.55);
}

.wave-q-dot.high {
  background: var(--wave-amber);
}

.wave-q-dot.med {
  background: var(--wave-teal);
}

.wave-q-dot.low {
  background: var(--wave-text-dim);
}

.wave-q-info {
  flex: 1;
  min-width: 0;
}

.wave-q-customer {
  font-size: 0.77rem;
  font-weight: 600;
}

.wave-q-issue {
  font-size: 0.68rem;
  color: var(--wave-text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.wave-q-meta {
  text-align: right;
  flex-shrink: 0;
}

.wave-q-time {
  font-size: 0.64rem;
  color: var(--wave-text-dim);
  font-family: var(--wave-font-mono);
}

.wave-q-tag {
  display: inline-block;
  font-size: 0.58rem;
  font-weight: 600;
  padding: 2px 6px;
  border-radius: 6px;
  margin-top: 2px;
}

.wave-qt-bill {
  background: rgba(255, 179, 71, 0.14);
  color: var(--wave-amber);
}

.wave-qt-tech {
  background: var(--wave-teal-glow);
  color: var(--wave-teal);
}

.wave-qt-acc {
  background: rgba(130, 130, 255, 0.14);
  color: #9999FF;
}

.wave-qt-crit {
  background: rgba(255, 107, 107, 0.14);
  color: var(--wave-coral);
}

/* ========================================
   Heatmap
   ======================================== */

.wave-heatmap {
  padding: 8px 0;
}

.wave-hm-day-row {
  display: grid;
  grid-template-columns: 42px repeat(7, 1fr);
  gap: 3px;
  margin-bottom: 5px;
}

.wave-hm-day {
  font-size: 0.6rem;
  color: var(--wave-text-dim);
  text-align: center;
  font-family: var(--wave-font-mono);
}

.wave-hm-grid {
  display: grid;
  grid-template-columns: 42px repeat(7, 1fr);
  gap: 3px;
  align-items: center;
}

.wave-hm-row-label {
  font-size: 0.6rem;
  color: var(--wave-text-dim);
  font-family: var(--wave-font-mono);
  text-align: right;
  padding-right: 5px;
}

.wave-hm-cell {
  height: 20px;
  border-radius: 4px;
  background: rgba(0, 212, 184, 0.05);
  cursor: pointer;
  transition: all 0.18s;
  position: relative;
}

.wave-hm-cell:hover {
  transform: scale(1.2);
  z-index: 2;
}

.wave-hm-cell.l1 { background: rgba(0, 212, 184, 0.1); }
.wave-hm-cell.l2 { background: rgba(0, 212, 184, 0.22); }
.wave-hm-cell.l3 { background: rgba(0, 212, 184, 0.4); }
.wave-hm-cell.l4 { background: rgba(0, 212, 184, 0.62); }
.wave-hm-cell.l5 {
  background: rgba(0, 212, 184, 0.88);
  box-shadow: 0 0 7px rgba(0, 212, 184, 0.35);
}

.wave-hm-legend {
  display: flex;
  align-items: center;
  gap: 4px;
  margin-top: 12px;
  justify-content: flex-end;
}

/* ========================================
   Executive Summary (API-driven)
   ======================================== */
.wave-exec-grid {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.wave-exec-stats-row {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

.wave-exec-stat-card {
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  border-radius: 10px;
  padding: 12px 16px;
  flex: 1;
  min-width: 140px;
}
[data-theme="light"] .wave-exec-stat-card {
  background: rgba(0, 212, 184, 0.05);
  border-color: rgba(0, 212, 184, 0.12);
}

.wave-exec-stat-label {
  font-size: 0.65rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .05em;
  color: var(--wave-text-muted);
  margin-bottom: 4px;
}

.wave-exec-stat-value {
  font-family: var(--wave-font-display);
  font-size: 1.4rem;
  font-weight: 700;
  line-height: 1.2;
}

.wave-exec-stat-sub {
  font-size: 0.68rem;
  color: var(--wave-text-dim);
  margin-top: 2px;
}

.wave-exec-stat-text {
  font-size: 0.78rem;
  color: var(--wave-text-primary);
  line-height: 1.4;
  margin-top: 4px;
}

.wave-exec-risk {
  border-left: 3px solid var(--wave-coral);
}
[data-theme="light"] .wave-exec-risk {
  border-left-color: rgba(239, 68, 68, 0.5);
}

.wave-exec-insights-list {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.wave-exec-insight-item {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  font-size: 0.8rem;
  color: var(--wave-text-primary);
  line-height: 1.4;
  padding: 6px 10px;
  background: var(--wave-glass);
  border-radius: 6px;
}
[data-theme="light"] .wave-exec-insight-item {
  background: rgba(0, 0, 0, 0.02);
}

/* ========================================
   Sidebar info items (non-clickable)
   ======================================== */
.wave-sb-info {
  cursor: default;
}
.wave-sb-info:hover {
  background: var(--wave-sidebar-hover);
}

/* ========================================
   Fix: prevent grid stretch for heatmap card
   ======================================== */
.wave-card.wave-hm-card {
  align-self: start;
}

/* ========================================
   Mid section: stacked cards (heatmap + summary)
   ======================================== */
.wave-mid-stack {
  display: flex;
  flex-direction: column;
  gap: 14px;
}

/* ========================================
   Fix: Live Escalations scrollable
   ======================================== */
#escalations-list {
  max-height: 320px;
  overflow-y: auto;
  scrollbar-width: thin;
  scrollbar-color: var(--wave-glass-border) transparent;
}
#escalations-list::-webkit-scrollbar { width: 4px; }
#escalations-list::-webkit-scrollbar-thumb { background: var(--wave-glass-border); border-radius: 2px; }

/* ========================================
   Today's Summary card
   ======================================== */
.wave-summary-stats {
  display: flex;
  flex-direction: column;
  gap: 0;
}

.wave-summary-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 7px 2px;
  border-bottom: 1px solid var(--wave-glass-border);
}
[data-theme="light"] .wave-summary-row {
  border-bottom-color: rgba(0, 0, 0, 0.06);
}

.wave-summary-label {
  font-size: 0.75rem;
  color: var(--wave-text-muted);
}

.wave-summary-value {
  font-size: 0.8rem;
  font-weight: 700;
  font-family: var(--wave-font-display);
  color: var(--wave-text-primary);
}
.wave-summary-value.teal { color: var(--wave-teal); }
.wave-summary-value.amber { color: var(--wave-amber); }
.wave-summary-value.coral { color: var(--wave-coral); }
.wave-summary-value.green { color: var(--wave-green); }

.wave-summary-divider {
  height: 1px;
  background: var(--wave-glass-border);
  margin: 6px 0;
}
[data-theme="light"] .wave-summary-divider {
  background: rgba(0, 0, 0, 0.08);
}

.wave-summary-quick-actions {
  display: flex;
  gap: 8px;
  margin-top: 10px;
  flex-wrap: wrap;
}

.wave-quick-btn {
  flex: 1;
  min-width: 0;
  padding: 7px 10px;
  border-radius: 8px;
  font-size: 0.72rem;
  font-weight: 600;
  text-align: center;
  text-decoration: none;
  transition: all 0.15s;
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  color: var(--wave-text-muted);
  cursor: pointer;
}
.wave-quick-btn:hover {
  background: var(--wave-glass-hover);
  color: var(--wave-text-primary);
}
.wave-quick-btn.wave-quick-btn-primary {
  background: var(--wave-teal);
  border-color: var(--wave-teal);
  color: white;
}
.wave-quick-btn.wave-quick-btn-primary:hover {
  opacity: 0.88;
  color: white;
}
[data-theme="light"] .wave-quick-btn.wave-quick-btn-primary {
  background: #00897B;
  border-color: #00897B;
}

/* ========================================
   KPI value overflow fix
   ======================================== */
.wave-kpi-value {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  max-width: 100%;
}

.wave-hm-legend-label {
  font-size: 0.62rem;
  color: var(--wave-text-dim);
}

.wave-hm-legend-cell {
  width: 11px;
  height: 11px;
  border-radius: 3px;
}

/* ========================================
   Agent Table
   ======================================== */

.wave-agent-table {
  width: 100%;
  border-collapse: collapse;
}

.wave-agent-table th {
  text-align: left;
  font-size: 0.63rem;
  font-weight: 600;
  color: var(--wave-text-dim);
  text-transform: uppercase;
  letter-spacing: 0.07em;
  padding: 0 7px 9px;
  border-bottom: 1px solid var(--wave-glass-border);
}

.wave-agent-table td {
  padding: 9px 7px;
  vertical-align: middle;
}

.wave-agent-table tr + tr td {
  border-top: 1px solid rgba(255, 255, 255, 0.035);
}

[data-theme="light"] .wave-agent-table tr + tr td {
  border-color: rgba(0, 0, 0, 0.035);
}

.wave-agent-row:hover td {
  background: rgba(255, 255, 255, 0.02);
}

[data-theme="light"] .wave-agent-row:hover td {
  background: rgba(0, 0, 0, 0.02);
}

.wave-agent-name-cell {
  display: flex;
  align-items: center;
  gap: 8px;
}

.wave-agent-avatar {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.62rem;
  font-weight: 700;
  flex-shrink: 0;
}

.wave-agent-name {
  font-size: 0.77rem;
  font-weight: 500;
}

.wave-st-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  display: inline-block;
  margin-right: 4px;
}

.wave-st-on {
  background: var(--wave-green);
  box-shadow: 0 0 5px rgba(16, 185, 129, 0.5);
}

.wave-st-busy {
  background: var(--wave-amber);
}

.wave-st-away {
  background: var(--wave-text-dim);
}

.wave-csat-bar {
  height: 3px;
  border-radius: 3px;
  background: rgba(255, 255, 255, 0.06);
  overflow: hidden;
  width: 70px;
}

[data-theme="light"] .wave-csat-bar {
  background: rgba(0, 0, 0, 0.06);
}

.wave-csat-fill {
  height: 100%;
  border-radius: 3px;
  background: linear-gradient(90deg, var(--wave-teal-dim), var(--wave-teal));
}

.wave-mono-small {
  font-family: var(--wave-font-mono);
  font-size: 0.7rem;
  color: var(--wave-text-muted);
}

/* ========================================
   SLA Bars
   ======================================== */

.wave-sla-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.wave-sla-header {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin-bottom: 5px;
}

.wave-sla-name {
  font-size: 0.75rem;
  font-weight: 500;
}

.wave-sla-pct {
  font-size: 0.75rem;
  font-weight: 700;
  font-family: var(--wave-font-mono);
}

.wave-sla-bar {
  height: 5px;
  border-radius: 4px;
  background: rgba(255, 255, 255, 0.05);
  overflow: hidden;
}

[data-theme="light"] .wave-sla-bar {
  background: rgba(0, 0, 0, 0.05);
}

.wave-sla-fill {
  height: 100%;
  border-radius: 4px;
}

.wave-sla-fill.g {
  background: linear-gradient(90deg, var(--wave-teal-dim), var(--wave-teal));
  box-shadow: 0 0 6px rgba(0, 212, 184, 0.25);
}

.wave-sla-fill.a {
  background: linear-gradient(90deg, #cc8800, var(--wave-amber));
}

.wave-sla-fill.r {
  background: linear-gradient(90deg, #cc3333, var(--wave-coral));
  box-shadow: 0 0 6px rgba(255, 107, 107, 0.25);
}

.wave-sla-sub {
  font-size: 0.62rem;
  color: var(--wave-text-dim);
  margin-top: 3px;
}

/* ========================================
   Donut Chart
   ======================================== */

.wave-donut-wrap {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 14px;
}

.wave-donut-chart {
  position: relative;
  width: 120px;
  height: 120px;
}

.wave-donut-label {
  position: absolute;
  inset: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
}

.wave-donut-label-value {
  font-family: var(--wave-font-display);
  font-size: 1.5rem;
  font-weight: 700;
  letter-spacing: -0.04em;
}

.wave-donut-label-sub {
  font-size: 0.6rem;
  color: var(--wave-text-dim);
  margin-top: 1px;
}

.wave-legend {
  display: flex;
  flex-direction: column;
  gap: 7px;
  width: 100%;
}

.wave-leg-item {
  display: flex;
  align-items: center;
  gap: 7px;
}

.wave-leg-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
}

.wave-leg-label {
  font-size: 0.72rem;
  color: var(--wave-text-muted);
  flex: 1;
}

.wave-leg-value {
  font-size: 0.72rem;
  font-family: var(--wave-font-mono);
  color: var(--wave-text-primary);
  font-weight: 500;
}

/* ========================================
   Customer/Clinic Table
   ======================================== */

.wave-cust-table {
  width: 100%;
  border-collapse: collapse;
}

.wave-cust-table th {
  text-align: left;
  font-size: 0.63rem;
  font-weight: 600;
  color: var(--wave-text-dim);
  text-transform: uppercase;
  letter-spacing: 0.07em;
  padding: 0 10px 10px;
  border-bottom: 1px solid var(--wave-glass-border);
  white-space: nowrap;
}

[data-theme="light"] .wave-cust-table th {
  border-color: rgba(0, 0, 0, 0.06);
}

.wave-cust-table td {
  padding: 10px;
  vertical-align: middle;
  font-size: 0.78rem;
}

.wave-cust-table tr + tr td {
  border-top: 1px solid rgba(255, 255, 255, 0.035);
}

[data-theme="light"] .wave-cust-table tr + tr td {
  border-color: rgba(0, 0, 0, 0.035);
}

.wave-cust-table tbody tr {
  cursor: pointer;
  transition: background 0.15s;
}

.wave-cust-table tbody tr:hover td {
  background: rgba(255, 255, 255, 0.025);
}

[data-theme="light"] .wave-cust-table tbody tr:hover td {
  background: rgba(0, 0, 0, 0.025);
}

.wave-cust-name-cell {
  display: flex;
  flex-direction: column;
}

.wave-cust-name {
  font-weight: 600;
  font-size: 0.8rem;
}

.wave-cust-id {
  font-size: 0.63rem;
  color: var(--wave-text-dim);
  font-family: var(--wave-font-mono);
}

.wave-health-score {
  display: flex;
  align-items: center;
  gap: 6px;
}

.wave-hs-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
}

.wave-hs-excellent { background: var(--wave-green); }
.wave-hs-good { background: var(--wave-teal); }
.wave-hs-attention { background: var(--wave-amber); }
.wave-hs-critical {
  background: var(--wave-coral);
  box-shadow: 0 0 5px rgba(255, 107, 107, 0.4);
}

/* Status Pills */
.wave-status-pill {
  display: inline-flex;
  align-items: center;
  padding: 3px 9px;
  border-radius: 20px;
  font-size: 0.66rem;
  font-weight: 600;
}

.wave-sp-active {
  background: rgba(16, 185, 129, 0.12);
  color: var(--wave-green);
}

.wave-sp-inactive {
  background: rgba(255, 255, 255, 0.07);
  color: var(--wave-text-muted);
}

.wave-sp-suspended {
  background: rgba(255, 107, 107, 0.12);
  color: var(--wave-coral);
}

.wave-sp-trial {
  background: rgba(255, 179, 71, 0.12);
  color: var(--wave-amber);
}

.wave-sp-pending {
  background: rgba(139, 92, 246, 0.12);
  color: var(--wave-ismart);
}

/* Mini Progress Bars */
.wave-bar-mini {
  height: 3px;
  border-radius: 3px;
  background: rgba(255, 255, 255, 0.07);
  overflow: hidden;
  width: 60px;
  margin-top: 2px;
}

[data-theme="light"] .wave-bar-mini {
  background: rgba(0, 0, 0, 0.07);
}

.wave-bar-mini-fill {
  height: 100%;
  border-radius: 3px;
}

.wave-bar-annie {
  background: linear-gradient(90deg, var(--wave-annie-dim), var(--wave-annie));
}

.wave-bar-ismart {
  background: linear-gradient(90deg, var(--wave-ismart-dim), var(--wave-ismart));
}

.wave-bar-green {
  background: linear-gradient(90deg, var(--wave-green-dim), var(--wave-green));
}

/* ========================================
   System Status
   ======================================== */

.wave-sys-status {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 10px;
}

.wave-sys-item {
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  border-radius: 10px;
  padding: 12px 14px;
}

.wave-sys-name {
  font-size: 0.7rem;
  font-weight: 600;
  margin-bottom: 6px;
}

.wave-sys-metrics {
  display: flex;
  flex-direction: column;
  gap: 3px;
}

.wave-sys-metric {
  display: flex;
  justify-content: space-between;
  font-size: 0.65rem;
}

.wave-sys-metric-label {
  color: var(--wave-text-dim);
}

.wave-sys-metric-value {
  font-family: var(--wave-font-mono);
  font-weight: 500;
}

.wave-sys-indicator {
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  margin-right: 5px;
}

.wave-sys-ok {
  background: var(--wave-green);
  box-shadow: 0 0 5px rgba(16, 185, 129, 0.4);
}

.wave-sys-warn {
  background: var(--wave-amber);
}

.wave-sys-err {
  background: var(--wave-coral);
}

/* ========================================
   Executive Summary
   ======================================== */

.wave-exec-sum {
  background: linear-gradient(135deg, var(--wave-teal-subtle), var(--wave-annie-subtle));
  border: 1px solid rgba(0, 212, 184, 0.12);
  border-radius: var(--wave-r);
  padding: 18px 22px;
}

[data-theme="light"] .wave-exec-sum {
  background: linear-gradient(135deg, rgba(0, 212, 184, 0.05), rgba(59, 130, 246, 0.05));
}

.wave-exec-sum-title {
  font-family: var(--wave-font-display);
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--wave-teal);
  margin-bottom: 12px;
  display: flex;
  align-items: center;
  gap: 6px;
}

.wave-exec-items {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 14px;
}

.wave-exec-item-label {
  font-size: 0.63rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--wave-text-dim);
  margin-bottom: 5px;
}

.wave-exec-item-text {
  font-size: 0.77rem;
  color: var(--wave-text-muted);
  line-height: 1.5;
}

.wave-exec-item-text strong {
  color: var(--wave-text-primary);
}

/* ========================================
   Modal
   ======================================== */

.wave-modal-overlay {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.7);
  z-index: 500;
  align-items: center;
  justify-content: center;
}

.wave-modal-overlay.open {
  display: flex;
}

/* Modal */
.wave-modal {
  background: var(--wave-navy-mid);
  border: 1px solid var(--wave-glass-border);
  border-radius: 18px;
  width: 580px;
  max-height: 80vh;
  overflow-y: auto;
}

.wave-modal-content {
  background: var(--wave-navy-mid);
  border: 1px solid var(--wave-glass-border);
  border-radius: 18px;
  width: 580px;
  max-height: 85vh;
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

[data-theme="light"] .wave-modal-content {
  background: white;
}

@media (max-width: 640px) {
  .wave-modal-content {
    width: calc(100vw - 32px);
    margin: 0 16px;
  }
}

[data-theme="light"] .wave-modal {
  background: white;
}

.wave-modal-header {
  padding: 20px 24px 16px;
  border-bottom: 1px solid var(--wave-glass-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

[data-theme="light"] .wave-modal-header {
  border-color: rgba(0, 0, 0, 0.06);
}

.wave-modal-title {
  font-family: var(--wave-font-display);
  font-size: 1rem;
  font-weight: 700;
}

.wave-modal-close {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  font-size: 0.85rem;
  color: var(--wave-text-muted);
}

.wave-modal-close:hover {
  background: var(--wave-glass-hover);
}

.wave-modal-body {
  padding: 20px 24px;
}

.wave-modal-kpis {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
  margin-bottom: 18px;
}

.wave-mk {
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  border-radius: 10px;
  padding: 12px;
}

.wave-mk-label {
  font-size: 0.63rem;
  color: var(--wave-text-dim);
  text-transform: uppercase;
  letter-spacing: 0.07em;
}

.wave-mk-value {
  font-family: var(--wave-font-display);
  font-size: 1.2rem;
  font-weight: 700;
  margin-top: 3px;
}

.wave-timeline {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.wave-tl-item {
  display: flex;
  gap: 12px;
  align-items: flex-start;
}

.wave-tl-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
  margin-top: 4px;
}

.wave-tl-text {
  font-size: 0.77rem;
  color: var(--wave-text-muted);
  line-height: 1.5;
}

.wave-tl-time {
  font-size: 0.65rem;
  color: var(--wave-text-dim);
  font-family: var(--wave-font-mono);
}

/* ========================================
   Pagination
   ======================================== */

.wave-pagination {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-top: 14px;
  border-top: 1px solid var(--wave-glass-border);
}

[data-theme="light"] .wave-pagination {
  border-color: rgba(0, 0, 0, 0.06);
}

.wave-page-info {
  font-size: 0.72rem;
  color: var(--wave-text-dim);
  font-family: var(--wave-font-mono);
}

.wave-page-btns {
  display: flex;
  gap: 4px;
}

.wave-page-btn {
  padding: 5px 12px;
  border-radius: 7px;
  border: 1px solid var(--wave-glass-border);
  background: var(--wave-glass);
  font-size: 0.72rem;
  color: var(--wave-text-muted);
  cursor: pointer;
  transition: all 0.15s;
}

.wave-page-btn:hover {
  background: var(--wave-glass-hover);
  color: var(--wave-text-primary);
}

.wave-page-btn.cur {
  background: var(--wave-teal-subtle);
  color: var(--wave-teal);
  border-color: rgba(0, 212, 184, 0.2);
}

/* ========================================
   Filters
   ======================================== */

.wave-filter-row {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.wave-search-box {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  border-radius: 9px;
  padding: 7px 12px;
  flex: 1;
  min-width: 200px;
}

.wave-search-box input {
  background: none;
  border: none;
  outline: none;
  font-family: var(--wave-font-body);
  font-size: 0.8rem;
  color: var(--wave-text-primary);
  width: 100%;
}

.wave-search-box input::placeholder {
  color: var(--wave-text-dim);
}

.wave-filter-sel {
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  border-radius: 9px;
  padding: 7px 12px;
  font-family: var(--wave-font-body);
  font-size: 0.78rem;
  color: var(--wave-text-muted);
  cursor: pointer;
  outline: none;
}

.wave-filter-sel:focus {
  border-color: var(--wave-teal);
}

/* ========================================
   Sparkline
   ======================================== */

.wave-sparkline {
  display: inline-flex;
  align-items: flex-end;
  gap: 2px;
  height: 28px;
}

.wave-spark-bar {
  width: 4px;
  border-radius: 2px 2px 0 0;
  background: rgba(0, 212, 184, 0.35);
  transition: all 0.3s;
}

.wave-spark-bar:last-child {
  background: var(--wave-teal);
}

/* ========================================
   Ambient Background
   ======================================== */

.wave-bg-ambient {
  position: fixed;
  inset: 0;
  pointer-events: none;
  z-index: 0;
  background:
    radial-gradient(ellipse 70% 50% at 5% 0%, rgba(0, 212, 184, 0.07) 0%, transparent 55%),
    radial-gradient(ellipse 50% 40% at 95% 100%, rgba(59, 130, 246, 0.05) 0%, transparent 55%),
    radial-gradient(ellipse 40% 35% at 50% 50%, rgba(139, 92, 246, 0.03) 0%, transparent 60%);
}

/* ========================================
   Custom Scrollbar
   ======================================== */

.wave-scroll::-webkit-scrollbar {
  width: 4px;
}

.wave-scroll::-webkit-scrollbar-track {
  background: transparent;
}

.wave-scroll::-webkit-scrollbar-thumb {
  background: rgba(255, 255, 255, 0.09);
  border-radius: 4px;
}

[data-theme="light"] .wave-scroll::-webkit-scrollbar-thumb {
  background: rgba(0, 0, 0, 0.09);
}

/* ========================================
   Responsive Adjustments
   ======================================== */

@media (max-width: 1200px) {
  .wave-layout {
    grid-template-columns: 180px 1fr;
  }

  .wave-sidebar {
    padding: 16px 12px;
  }

  .wave-main {
    padding: 20px 24px;
    gap: 18px;
  }

  .wave-kpi-row.cols-5,
  .wave-kpi-row.cols-6 {
    grid-template-columns: repeat(3, 1fr);
  }

  .wave-grid-3 {
    grid-template-columns: 1fr 1fr;
  }

  .wave-sys-status {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (max-width: 768px) {
  .wave-layout {
    grid-template-columns: 1fr;
  }

  .wave-sidebar {
    display: none;
  }

  .wave-main {
    padding: 16px;
    gap: 16px;
  }

  .wave-kpi-row.cols-5,
  .wave-kpi-row.cols-6,
  .wave-kpi-row.cols-4 {
    grid-template-columns: repeat(2, 1fr);
  }

  .wave-grid-2,
  .wave-grid-3,
  .wave-grid-mid,
  .wave-platform-grid {
    grid-template-columns: 1fr;
  }

  .wave-sys-status {
    grid-template-columns: 1fr 1fr;
  }

  .wave-exec-items {
    grid-template-columns: 1fr;
  }
}

/* ========================================
   Ticket Management Styles
   ======================================== */

/* Severity badges */
.wave-sev-badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 6px;
  font-size: 0.7rem;
  font-weight: 600;
  letter-spacing: 0.02em;
}
.wave-sev-badge.critical {
  background: rgba(239, 68, 68, 0.12);
  color: #EF4444;
  border: 1px solid rgba(239, 68, 68, 0.2);
}
.wave-sev-badge.high {
  background: rgba(245, 158, 11, 0.12);
  color: #F59E0B;
  border: 1px solid rgba(245, 158, 11, 0.2);
}
.wave-sev-badge.medium {
  background: rgba(59, 130, 246, 0.12);
  color: #3B82F6;
  border: 1px solid rgba(59, 130, 246, 0.2);
}
.wave-sev-badge.low {
  background: rgba(100, 116, 139, 0.12);
  color: #94A3B8;
  border: 1px solid rgba(100, 116, 139, 0.2);
}

/* Priority label */
.wave-priority-label {
  font-size: 0.72rem;
  font-weight: 600;
  font-family: var(--wave-font-display);
}
.pri-critical { color: #EF4444; }
.pri-high { color: #F59E0B; }
.pri-medium { color: #3B82F6; }
.pri-low { color: #94A3B8; }

/* Platform badges */
.wave-platform-badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 6px;
  font-size: 0.68rem;
  font-weight: 600;
}
.wave-platform-badge.annie {
  background: rgba(59, 130, 246, 0.1);
  color: #3B82F6;
  border: 1px solid rgba(59, 130, 246, 0.15);
}
.wave-platform-badge.ismart {
  background: rgba(139, 92, 246, 0.1);
  color: #8B5CF6;
  border: 1px solid rgba(139, 92, 246, 0.15);
}

/* Status pills */
.wave-sp-escalated {
  background: rgba(245, 158, 11, 0.12);
  color: #F59E0B;
  border: 1px solid rgba(245, 158, 11, 0.2);
}
.wave-sp-progress {
  background: rgba(59, 130, 246, 0.12);
  color: #3B82F6;
  border: 1px solid rgba(59, 130, 246, 0.2);
}
.wave-sp-resolved {
  background: rgba(16, 185, 129, 0.12);
  color: #10B981;
  border: 1px solid rgba(16, 185, 129, 0.2);
}
.wave-sp-closed {
  background: rgba(100, 116, 139, 0.1);
  color: #94A3B8;
  border: 1px solid rgba(100, 116, 139, 0.15);
}

/* Ticket row */
.ticket-row:hover {
  background: var(--wave-glass-hover);
}

/* Ticket title in table */
.wave-ticket-title {
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--wave-text-primary);
  cursor: pointer;
  line-height: 1.4;
}
.wave-ticket-title:hover {
  color: var(--wave-teal);
  text-decoration: underline;
}
.wave-ticket-sub {
  font-size: 0.68rem;
  color: var(--wave-text-dim);
  margin-top: 2px;
}

/* Assignee */
.wave-assignee {
  font-size: 0.75rem;
  color: var(--wave-text-muted);
}

/* Action buttons */
.wave-action-btns {
  display: flex;
  gap: 4px;
  align-items: center;
}
.wave-act-btn {
  width: 28px;
  height: 28px;
  border-radius: 7px;
  border: 1px solid var(--wave-glass-border);
  background: var(--wave-glass);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all 0.15s;
  color: var(--wave-text-muted);
}
.wave-act-btn:hover { background: var(--wave-glass-hover); color: var(--wave-text-primary); }
.wave-act-btn.view:hover { color: var(--wave-teal); border-color: rgba(0,212,184,0.3); }
.wave-act-btn.edit:hover { color: #3B82F6; border-color: rgba(59,130,246,0.3); }
.wave-act-btn.resolve:hover { color: #10B981; border-color: rgba(16,185,129,0.3); }
.wave-act-btn.escalate:hover { color: #F59E0B; border-color: rgba(245,158,11,0.3); }
.wave-act-btn.progress:hover { color: #3B82F6; border-color: rgba(59,130,246,0.3); }
.wave-act-btn.reopen:hover { color: #8B5CF6; border-color: rgba(139,92,246,0.3); }
.wave-act-btn.close:hover { color: #EF4444; border-color: rgba(239,68,68,0.3); }
.wave-act-btn.delete:hover { color: #EF4444; border-color: rgba(239,68,68,0.3); background: rgba(239,68,68,0.08); }

/* Page ellipsis */
.wave-page-ellipsis {
  padding: 5px 8px;
  color: var(--wave-text-dim);
  font-size: 0.72rem;
}

/* Modal form */
.wave-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}
.wave-form-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.wave-form-group.full {
  grid-column: 1 / -1;
}
.wave-form-label {
  font-size: 0.72rem;
  font-weight: 600;
  color: var(--wave-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.06em;
}
.wave-form-input {
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  border-radius: 9px;
  padding: 9px 12px;
  font-family: var(--wave-font-body);
  font-size: 0.82rem;
  color: var(--wave-text-primary);
  outline: none;
  width: 100%;
  box-sizing: border-box;
}
.wave-form-input:focus {
  border-color: var(--wave-teal);
}
.wave-form-input::placeholder {
  color: var(--wave-text-dim);
}
textarea.wave-form-input {
  resize: vertical;
  min-height: 80px;
}
select.wave-form-input {
  cursor: pointer;
}

/* Modal footer */
.wave-modal-footer {
  padding: 14px 24px 18px;
  border-top: 1px solid var(--wave-glass-border);
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}

/* Detail modal */
.wave-detail-grid {
  display: flex;
  flex-direction: column;
  gap: 20px;
}
.wave-detail-section-title {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--wave-text-dim);
  margin-bottom: 10px;
  padding-bottom: 8px;
  border-bottom: 1px solid var(--wave-glass-border);
}
.wave-detail-meta {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
  gap: 10px;
}
.wave-detail-meta-item {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.wave-detail-meta-label {
  font-size: 0.65rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--wave-text-dim);
}
.wave-detail-meta-value {
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--wave-text-primary);
}
.wave-detail-text {
  font-size: 0.82rem;
  color: var(--wave-text-muted);
  line-height: 1.6;
  white-space: pre-wrap;
}

/* Activity timeline */
.wave-activity-item {
  display: flex;
  gap: 10px;
  margin-bottom: 14px;
  align-items: flex-start;
}
.wave-activity-icon {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  color: var(--wave-text-dim);
}
.wave-activity-body {
  flex: 1;
}
.wave-activity-author {
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--wave-text-primary);
  margin-bottom: 2px;
}
.wave-activity-text {
  font-size: 0.78rem;
  color: var(--wave-text-muted);
  line-height: 1.5;
}
.wave-activity-time {
  font-size: 0.65rem;
  color: var(--wave-text-dim);
  font-family: var(--wave-font-mono);
  margin-top: 3px;
}
.wave-activity-item.comment .wave-activity-icon {
  background: rgba(0, 212, 184, 0.08);
  color: var(--wave-teal);
  border-color: rgba(0, 212, 184, 0.15);
}
.wave-activity-item.history .wave-activity-icon {
  background: rgba(59, 130, 246, 0.08);
  color: #3B82F6;
  border-color: rgba(59, 130, 246, 0.15);
}

/* Ticket table */
.wave-cust-table {
  width: 100%;
  border-collapse: collapse;
}
.wave-cust-table thead th {
  padding: 10px 16px;
  text-align: left;
  font-size: 0.65rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--wave-text-dim);
  border-bottom: 1px solid var(--wave-glass-border);
  background: var(--wave-navy-card);
  white-space: nowrap;
}
[data-theme="light"] .wave-cust-table thead th {
  background: rgba(0, 0, 0, 0.02);
}
.wave-cust-table tbody td {
  padding: 12px 16px;
  border-bottom: 1px solid var(--wave-glass-border);
  font-size: 0.8rem;
  color: var(--wave-text-primary);
  vertical-align: middle;
}
.wave-cust-table tbody tr:last-child td {
  border-bottom: none;
}

/* ========================================
   User Menu (Nav Right)
   ======================================== */
.wave-user-menu {
  position: relative;
  margin-left: 8px;
}

.wave-user-btn {
  display: flex;
  align-items: center;
  gap: 7px;
  padding: 5px 10px 5px 5px;
  border-radius: 10px;
  background: var(--wave-glass);
  border: 1px solid var(--wave-glass-border);
  cursor: pointer;
  color: var(--wave-text-muted);
  font-family: var(--wave-font-body);
  font-size: 0.75rem;
  transition: all 0.15s;
}
.wave-user-btn:hover {
  background: var(--wave-glass-hover);
  color: var(--wave-text-primary);
}
.wave-user-avatar {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  background: linear-gradient(135deg, #00D4B8, #004D9F);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.65rem;
  font-weight: 700;
  color: white;
  flex-shrink: 0;
}
.wave-user-name {
  font-weight: 600;
  color: var(--wave-text-primary);
  max-width: 120px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.wave-user-dropdown {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  min-width: 220px;
  background: var(--wave-navy-card);
  border: 1px solid var(--wave-glass-border);
  border-radius: 12px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.4);
  z-index: 200;
  overflow: hidden;
}
[data-theme="light"] .wave-user-dropdown {
  background: white;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12);
}

.wave-user-dropdown.hidden {
  display: none;
}

.wave-user-info {
  padding: 14px 16px;
}
.wave-user-email {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--wave-text-primary);
  word-break: break-all;
}
.wave-user-role {
  font-size: 0.68rem;
  color: var(--wave-teal);
  margin-top: 2px;
  text-transform: capitalize;
}
.wave-user-divider {
  height: 1px;
  background: var(--wave-glass-border);
}
.wave-user-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 16px;
  font-size: 0.78rem;
  color: var(--wave-text-muted);
  text-decoration: none;
  transition: all 0.15s;
  cursor: pointer;
}
.wave-user-item:hover {
  background: var(--wave-glass-hover);
  color: #EF4444;
}